Frequently Asked Questions

Your Questions Answered

FAQs

Frequently Asked Questions

1. Can anyone buy from you?

Not just anyone—we keep it 21+ and up. We might check your ID at checkout, so no funny business.

2. Is this THCa legal?

You bet! THCa’s legal under federal law, but hey, check your local rules to make sure it’s cool where you live. Gotta stay on the right side of the law.

3. Where do you ship to?

We ship anywhere in the U.S. where our products are legal. BUT, here’s the deal:

  • Flavored vapes can’t be shipped to states like California, New York, New Jersey, Massachusetts, and Rhode Island (they’ve got bans on flavored vape products).
  • THCa products are a no-go in states like Idaho, Alaska, and Iowa (they’re not fans of hemp-derived THC).

Make sure to check your local laws before ordering—it’s your responsibility to know what’s allowed in your area!

4. How long till I get my order?

We’re pretty quick. Orders hit the road in 1-2 business days. After that, it’s usually 3-7 days to your door, depending on where you’re at and shipping method selected at checkout.

5. How much is shipping?

Depends on your order size and location. But here’s the deal—spend $150 or more, and shipping’s on us. Sweet, right?

6. Can I track my package?

Of course! Once it ships, we’ll email you a tracking number so you can stalk it all the way home.

7. What if my package goes MIA?

No worries—we’ve got you covered! At checkout, you can add package insurance for a small fee. A lot of our customers go for it because if something happens to your package (lost, damaged, or stolen), you get the option to either have it reshipped or get a full refund. Easy, right? If you didn’t grab the insurance and your package goes missing, still reach out to us at [info@hqdtechusa.com], and we’ll see how we can help.

8. Can I return my order?

Sorry, no take-backs. BUT if something’s busted or not working, let us know within 7 days, and we’ll fix it.

9. Can I use THCa in my state?

Federal law says yes, but local laws might say no. Double-check your state’s vibe before ordering.

10. What payment methods do you take?

We’re all about the plastic. Visa, Mastercard, AmEx—you name it, we take it. We don't accept PayPal and ShopPay